Putting customer first is key to successful CRM implementation, higher engagement — IP Converge Data Services, Inc.

Customer Relationship Management (CRM) software is gaining strong momentum in the global business arena. According to the latest enterprise software forecast from Gartner, CRM will have a global market revenue of $36.5 billion this 2017. The same report also shows that CRM has a 15.1% CAGR (compounded annual growth rate) from 2012 to 2017, outpacing all enterprise software categories. According to IPC, a pioneering cloud and data center services provider, these figures reflect the aggressiveness of today’s businesses in terms of boosting customer engagement. However, the company cautions that despite the increase of global CRM adoption, some businesses struggle in (more…)

EVENT: Telus Tech Room!

TELUS International delivers world-class contact center, IT and business process outsourcing solutions to some of the world’s largest and most respected corporations in the financial services, consumer electronics, telecommunications, and energy and utilities industries. With a strong background in the wholesale service provider market, our outsourcing solutions are backed by a full suite of managed IT, collaboration, wireless, and connectivity products. With global delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service. RSVP:  Joe Layugan, email joel.layugan@telus.com Full Details: https://phil-it.org.ph/calendar/telus-tech-room/ (more…)

Microsoft Kaizala: Secure mobile app for large group communications and collaboration

For many Philippine businesses, managing staff in the field presents several unique challenges. From having to capture operational data from remote staff to ensure that things are running as they should, current management and communication tools can be slow and cumbersome to use. More importantly, not everyone in the field has access to a PC and even those who do could only respond when they were logged into the system. For these organizations, a convenient, secure, and mobile tool for a remote work management environment is required.   The challenges for task-based workers There are hundreds of thousands of front-line (more…)

Start the Christmas Vibe with Taiwan Excellence

With the holiday season around the corner, your gift list may be beginning to take shape. Upgrade this year’s list with help from the Taiwan Excellence Experience Zone 2 at the SM Mall of Asia Main Atrium, September 29 – October 1. Check out Taiwan’s best brands, which earned the Taiwan Excellence seal, in this interactive product showcase. Sponsored by Taiwan’s Ministry of Economic Affairs (MOEA) and the Bureau of Foreign Trade (BOFT), Taiwan External Trade Development Council (TAITRA) organizes the Taiwan Excellence campaign to promote innovative and superior-quality products, and encourage Taiwan innovators to continue transforming current technologies. Taiwan (more…)

Valueline Systems and Solutions Corporation achieves Advanced AWS Partner Network Status

Manila, Philippines, 15 September 2017— Valueline Systems and Solutions Corporation, one of the pioneering cloud computing service providers in the Philippines, is pleased to announce its membership with Amazon Web Services (AWS) Amazon Partner Network (APN) as an Advanced Technology Partner. The APN is the global partner program for AWS, focused on helping APN Partners build successful AWS-based businesses or solutions by providing business, technical, marketing, and go-to-market support. Valueline is proud to be part of the APN Partner Network. AWS is the cloud computing services provider with more than 90 different services provided to an individual, private sector, education, and government (more…)

Is Blockchain the Future of the Payments in Philippines?

Blockchain payment platform UTRUST is going where no other of its kind has gone before. Leveraging a team of experts from various consumer and corporate business, financial, legal, and technical fields, it is building a groundbreaking service that promises to change the way the world uses cryptocurrency. By adopting a familiar experience combined with safety features that render payment fraud obsolete, UTRUST is building the payments platform of the future. Many have hailed crypto coins as the currency of the next generation. One of their main selling points is their decentralized and secure blockchain-based origins. This solves many of the (more…)

Converge powers AXA Life’s Internet needs

Pasig City, Philippines—Leading pure end-to-end fiber optic Internet provider Converge ICT Solutions, Inc. was recently engaged by AXA Life Philippines, Inc. as its prime Internet service partner. Alan Smyth, Group Head – Corporate Sales at Converge ICT Solutions, Inc., said AXA Life subscribed to Converge ICT’s 100Mbps dedicated Internet offering for AXA Life’s headquarters. The insurance firm also chose the iBiz fiber broadband plan for its branches, mainly in Luzon. He said AXA Life, one of the country’s largest and fastest-rising insurance companies, first looked at the traditional DSL-type of Internet connections. “Since we don’t have DSL, we offered our (more…)
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