Putting customer first is key to successful CRM implementation, higher engagement — IP Converge Data Services, Inc.

Customer Relationship Management (CRM) software is gaining strong momentum in the global business arena. According to the latest enterprise software forecast from Gartner, CRM will have a global market revenue of $36.5 billion this 2017. The same report also shows that CRM has a 15.1% CAGR (compounded annual growth rate) from 2012 to 2017, outpacing all enterprise software categories. According to IPC, a pioneering cloud and data center services provider, these figures reflect the aggressiveness of today’s businesses in terms of boosting customer engagement. However, the company cautions that despite the increase of global CRM adoption, some businesses struggle in (more…)

IPC receives updated ISO 9001 certification for top-notch service

IPC (IP Converge Data Services, Inc.), pioneering local cloud services provider and data center operator, was recently awarded the new international standard for Quality Management Systems (QMS), ISO 9001:2015. This is the most recent revision of the ISO 9001:2008 standard which IPC previously held. IPC also holds an ISO 27001:2013 Information Security Management Systems (ISMS) certification. Both certifications were issued by TÜV Rheinland Philippines, Inc., an affiliate of the TÜV Rheinland Group – a leading provider of technical services worldwide; with a mission and guiding principle that is to achieve sustained development of safety and quality in order to meet (more…)

IPC and Web.com.ph partnership announced

Web hosting firm Web.com.ph migrates servers to PH, taps IPC for collocation service Web.com.ph, one of the country’s leading e-commerce service providers specializing in domain name registration and hosting, recently tapped IPC (IP Converge Data Services, Inc., a subsidiary of ePLDT, Inc.) to co-locate their servers in the latter’s data center facilities. Originally colocated in the United States, the company fully migrated its servers to the Philippines to address connection, stability, latency, and data sovereignty issues. According to IPC Chief Operating Officer Patrick David R. de Leon, it is imperative for companies like Web.com.ph who rely on the Internet to (more…)
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