Company provides global, mission-critical “turnkey” enterprise-class database services from a single partner for proprietary Oracle, IBM DB2, Microsoft SQL Server and SAP Sybase/MaxDB/HANA and open source MySQL, MariaDB, PostgreSQL and MongoDB database platforms
MANILA, Philippines, September 2, 2021 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced it has extended its award-winning, mission-critical, 24x7x365 support, application management, security and migration services beyond proprietary databases to leading open source database platforms, including MySQL, MariaDB, PostgreSQL and MongoDB.
Rimini Street has nearly 400 full-time database-skilled engineers and has already provided database services to more than 1,400 clients around the world who have relied on Rimini Street for mission-critical support with a guaranteed 10-minute engineer response time for P1 critical cases, 24x7x365, anywhere in the world for their database platforms – including support of proprietary and open source database platforms in data center and cloud environments. Clients served range from some of the largest and most complex Fortune 500 and Global 100 database infrastructures with thousands of instances across many countries to mid-size businesses with single database instances. Industries served range from manufacturing, distribution, energy, retail, hospitality, transportation, financial services, healthcare, public sector, military, defense sector, technology, media and telecom.
A Single Support Provider for a Diverse and Growing Enterprise Database Landscape
Rimini Street’s unified, vendor-independent database service simplifies operational management of increasingly diverse, complex and growing database environments across the enterprise, improving system performance, outcomes and user satisfaction, while also enabling clients to gain financial and resource efficiencies that free up IT resources – time, money and personnel – to focus on more strategic business priorities.
All clients have at least one assigned Primary Support Engineer – backed by a team of skilled database experts – who have an average of 20 years’ experience. Proprietary, patent-pending artificial intelligence tools are utilized to canvas the expertise of hundreds of Rimini Street support engineers to pinpoint resources for solving customer issues in seconds. The Company’s client satisfaction score with closed cases averages 4.9 out of 5.0 (where 5.0 is “excellent”).
Open Source Databases Surpass Proprietary Databases in Popularity
According to a 2021 ranking by DB-Engines, open source databases have now surpassed proprietary databases in popularity. There are many factors leading to the increase in popularity including license and support cost savings, avoiding license compliance issues and flexibility of deployment.
Rimini Street Fills Need for Enterprise-Class Open Source Database Services
While the open source database market is increasing in popularity it is also creating new challenges for CIO’s and their IT teams, specifically with the traditional open source support model which includes reliance on self-support, trial and error operational models and community support, which do not provide sufficient support for mission-critical operational requirements.
Self-support often means learn as you go, as database administrator skills are not readily transferable between different platforms. Open source community support lacks the rapid and reliable, 24/7/365 response IT departments’ need to resolve critical issues, as well as the depth of experience with enterprise applications for performance tuning, security, virtualization, system diagnostics and high availability requirements. Rimini Street’s services for open source databases addresses these challenges by delivering the level of support missing with self-support, community support and support from a vendor who may not have Rimini Street’s extensive and comprehensive enterprise-class engineering staff and global, 24x7x365 mission-critical “turnkey” delivery capability.
“Community and self-support options are not sufficient for IT departments who want to expand use of open source and also meet the service level requirements of their business,” said R ‘Ray’ Wang, principal analyst and founder, Constellation Research. “What is needed is an enterprise-class software support model that not only fills this need in the market, but also helps simplify management of the new and changing mix of proprietary and open source databases across the enterprise.”
Expert Migration from Proprietary to Open Source Databases
Complementing Rimini Street’s unified service for databases, the Company also offers migration advisory and full database migration services to help organizations smoothly and methodically diversify their database landscape to leverage open source platforms where possible to optimize cost and operational benefits. The Company’s broad database expertise helps clients design and execute a strategy to migrate selected missions and instances from proprietary to open source databases, providing service through the entire database migration journey from strategic planning, execution of the migration and go-live.
Innovative Application Management and Database Security Services
Rimini Street offers a comprehensive suite of application management and advanced database security services across proprietary and open source database platforms. Rimini Street’s application management services (AMS) include proactive database health checks and 24x7x365 mission-critical performance and operational monitoring that enables the Company’s engineers to identify and address potential issues before they impact systems and users. Rimini Street’s Advanced Database Security (ADS) service includes innovative, proven software and technology that can block identified attack vectors and vulnerabilities in hours – not the weeks, months and years and expensive testing that can be the case with the software vendor’s old and insufficient patching model.
“Clients have already engaged us to extend our ultra-responsive, award-winning support beyond their proprietary database environment to leading open source databases and have leveraged our database migration services,” said Seth A. Ravin, Rimini Street CEO. “Rimini Street is now enabling organizations to maximize the use and value of both proprietary and open source database platforms across their enterprise, all supported under a single application partner with a seamless, ultra-responsive service offering across all their database platforms. Our clients are benefiting from Rimini Street’s proven database expertise, deep engineer bench, breath of service scope and enterprise-class delivery capability.”
For more information on Rimini Street’s award-winning services for databases click here.